Optimize fleet management and service from anywhere
It can be costly, and sometimes impossible, to deploy service personnel to each and every device in the field. The Zero Touch Service platform makes it easy to keep your entire fleet or machines running smoothly without stepping out of the office. The platform enables you to remotely provision and configure new devices (individually or in groups), as well as monitor their usage and health. When issues arise, you can access information and perform some functions remotely to help you quickly troubleshoot the situation.
Key Features
Comprehensive monitoring
Configure Smart Alerts for notification of events or conditions, and integrate with service management tools to improve response times.
Remote configuration
Use ConnectStudie to create device and customer specific configuration templates. Deploy them to a single device or group of devices based on an event or a schedule.
Remote troubleshooting
View critical health status and historical events for each device. Retrieve, view and download system logs to aid in triaging and diagnostics. Execute remote commands to reset components or restart the device.
Remote software upgrades
Create software update packages for scheduled deployment to a single device or group of devices.
Interactive resolvers
Use ConnectResolver Studio to develop interactive resolvers that can be deployed to any machine. Resolvers can be generic (by device type) or custom (by customer need).
BENEFITS
More efficient operations
Optimize your service operations and only deploy personnel to the field when absolutely needed.
Reduced device downtime
Troubleshoot common issues quickly and easily for multiple devices without the delay of on-site visits.
Better fleet management
Keep existing devices running in optimum health and grow your fleet with less effort.
