PayComplete Successfully Completes Transaction to Strengthen Long-Term Financial Foundation and Support Continued Growth
- Transitions to new ownership and completes recapitalization
- Renews focus on customer experience and product development
SCHAUMBURG, Ill. — September 24, 2026
PayComplete, a global provider of cash automation software, devices, and services, today announced that it has successfully completed a value-enhancing transaction with new investors, which now own a controlling interest in the company and have provided significant new capital to support its growth.
The transaction strengthens the company’s balance sheet and creates a platform for continued investment in PayComplete’s product roadmap, global service infrastructure, and the Connect software platform. The company’s operations, customer contracts, and service commitments continue uninterrupted across EMEA, the Americas, and Asia Pacific.
“PayComplete maintains a franchise that is genuinely difficult to replicate — a global installed base, long-tenured customers in cash-intensive end markets, and proprietary software embedded in how our customers operate every day,” said Simon James, Chief Executive Officer of PayComplete. “We now have the capital structure and the runway to focus entirely on our customers, our people, and our platform, and from this position of strength, we are embarking on an important next chapter together with supportive new ownership and an enhanced financial foundation.”
“This transaction represents a new day at PayComplete and provides stability — for our customers, and for the people who serve them,” added James. “Our customers rely on us to keep cash moving through their stores, their cash centers, their transit networks, and their transportation hubs. Looking ahead, we remain committed to service delivery, product development, and the long-term partnerships that define this business.”
About PayComplete
PayComplete is a global technology company providing cloud-based software, devices, and services for cash automation and self-service financial transactions. Its device-agnostic Connect platform unifies the management of transactions, devices, users, and data across cash recyclers, smart safes, kiosks, and point-of-sale systems. PayComplete serves retailers, financial institutions, cash-in-transit providers, transportation operators, and OEM partners across more than 50 countries. The company is headquartered in Schaumburg, Illinois. More information is available at paycomplete.com.
Media Contact
Emily Sproston | emily.sproston@paycomplete.com
